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Return & Refund Policy

Effective Date: 05/24/2025

Overview

At Hidroklear LLC, we want you to be fully satisfied with your purchase of our water filtration and purification products. Our refund and return policy lasts 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it

  • Returned in the original packaging along with all included accessories

Non-Returnable Items

Certain products are non-returnable due to hygiene and safety reasons, including:

  • Filters that have been opened or used

  • Consumables such as filter cartridges after the seal is broken

  • Water testing kits once opened

  • Gift cards

  • Downloadable software (if applicable)

  • Some personal care items related to water purification (e.g., UV sterilizers)

Completing Your Return

Please provide a receipt or proof of purchase to process your return.

Do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted for:

  • Products showing signs of use or damage not caused by us

  • Missing parts or accessories that were included in the original packaging

  • Returns made more than 30 days after delivery

Refunds

After we receive and inspect your returned item, we will notify you by email about whether your refund is approved or denied.

If approved, the refund will be processed to your original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank or credit card account again.

  2. Contact your credit card company; sometimes refunds take time to post.

  3. Contact your bank as some processing delays may occur.

If after these steps you still haven’t received your refund, please contact us at sales@hidroklear.com.

Sale Items

Only regular-priced products are eligible for refunds. Sale or clearance items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged upon receipt. If you need to exchange an item for the same product, email us at sales@hidroklear.com and send your item to:

Hidroklear LLC
[Insert physical address]

Gifts

If the product was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return once we receive the item.

If the product was not marked as a gift or the gift giver shipped the item to themselves, the refund will be sent to the gift giver, who will be notified.

Shipping Returns

To return a product, please mail it to:

Hidroklear LLC
[Insert physical address]

You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, delivery times for exchanged products may vary.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

For any questions regarding refunds or returns, contact us at: sales@hidroklear.com